Terms & Conditions
Effective Date:
Welcome to Freaky Frenzy! By using our website, services, and purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making any purchases or engaging with our services.
1. General Information
Freaky Frenzy provides custom-made fursuits, cosplay costumes, and plushies. By accessing and using our website and services, you agree to comply with these terms and any applicable laws. These Terms and Conditions govern your use of our website, any products or services purchased, and any content shared with us.
2. Services and Products
We offer a variety of custom-made products and services, including but not limited to:
Fursuits: Custom fursuits (full and partial) designed and tailored to your specifications.
Cosplay Costumes: Custom cosplay costumes based on your requested designs or characters.
Plushies: Custom plush toys created based on your designs or specifications.
All our products are made to order, and prices are based on the customization and materials required.
3. Orders and Payment
By placing an order with Freaky Frenzy, you agree to the following:
Order Confirmation: Upon placing an order, you will receive an email confirmation. This does not guarantee acceptance of the order.
Pricing: Prices for our products and services are quoted on the website and are subject to change without notice. All prices are listed in [Currency].
Payment Methods: We accept payments via [insert payment methods here, e.g., PayPal, credit/debit card, etc.]. Full payment is required before the production process begins unless otherwise agreed upon.
Custom Orders: Custom orders are non-refundable once production has begun. For custom projects, we will provide sketches, materials, and prototypes for approval before proceeding to the final stage. Additional costs may be incurred if changes are requested after approval.
4. Production and Delivery
Production Time: Custom-made products require time to be created. Production times vary depending on the complexity of the order. Estimated production times will be provided upon order confirmation. We will inform you of any delays.
Shipping: Delivery times depend on your location and the shipping method selected. We will notify you once your order has shipped, and tracking details will be provided.
Shipping Costs: Shipping costs will be added to your order at checkout. These costs are based on the size, weight, and destination of the package.
International Orders: For international customers, import duties, taxes, or customs fees are not included in the order price. These are the responsibility of the customer upon delivery.
5. Returns and Cancellations
Custom Orders: Due to the bespoke nature of our products, custom orders (fursuits, cosplay costumes, and custom plushies) cannot be returned, exchanged, or refunded once production has started.
Cancellations: Cancellations for custom orders must be requested within [insert time frame, e.g., 48 hours] of order placement. After this period, the order is considered final and cannot be canceled.
Defective or Damaged Products: If your order arrives damaged or defective, please contact us within [insert time frame, e.g., 7 days] of receiving the product. We will guide you through the process of returning or exchanging the item. In cases of defects or shipping damage, we will cover the cost of return shipping.
6. Intellectual Property
Design Ownership: All designs, concepts, and intellectual property shared with Freaky Frenzy for custom work remain the property of the customer. However, once the work is complete and payment is received, the customer holds the right to use the final product for personal use.
Photography and Marketing: By placing an order, you grant us permission to take photos of the final product for marketing and promotional purposes (e.g., website, social media). If you prefer your design not to be shared publicly, please let us know prior to order completion.
7. Customer Responsibilities
Accurate Information: You are responsible for providing accurate measurements, design specifications, and other required information for your order. Inaccurate or incomplete information may result in delays or additional costs.
Usage of Products: Our products are for personal and non-commercial use unless otherwise agreed upon. Any commercial use (e.g., renting, reselling) requires prior written consent from Freaky Frenzy.
8. Limitation of Liability
While we take great care in the creation of our products, Freaky Frenzy will not be held liable for any damages, injuries, or losses caused by improper use or handling of the products. Our products are designed to be durable, but wear and tear may occur with extended use.
9. Privacy Policy
We are committed to protecting your privacy. Any personal information collected during the process of making an order (such as your name, contact details, and shipping address) will be kept confidential and will only be used for processing your order. We will never sell or share your personal information without your consent. For more information, please refer to our Privacy Policy.
10. Amendments to Terms
Freaky Frenzy reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with the updated “Effective Date.” We recommend that you periodically review this page to stay informed of any updates.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of [Your State/Country]. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of [Your State/Country].
12. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please don’t hesitate to contact us at:
Freaky Frenzy
Email: email@freakyfrenzy.com
Phone:
Conclusion
By accessing or using our services, you confirm that you have read, understood, and agreed to these Terms and Conditions. We appreciate your business and are here to create products that exceed your expectations!